Getting Help
How do I get started?
Begin by connecting your data sources, then explore the platform's
built-in tutorials and documentation. Start with simple assets to
familiarize yourself with the creation process before moving to
more complex analytics.
Where can I find technical documentation?
Comprehensive in-app documentation and tutorials are available
within the platform. You'll also find step-by-step troubleshooting
guides for setup and advanced features to help you resolve common
issues.
How do I get help when I need it?
Contact Spartera support at [email protected] for assistance.
During business hours, expect responses within 24-72 hours. You
can also engage with peer users in the community for knowledge-
sharing and best practices.
How do I manage my team and company access?
Use the platform's user management features to control team access,
assign roles, and manage permissions. Set up shared connections and
collaborate on assets while maintaining appropriate security controls.
What are the account policies and terms?
Review the platform's terms of service and account policies for
detailed information about usage rights, responsibilities, and
compliance requirements. Contact support for specific policy
questions.
Do you offer training or onboarding?
Contact [email protected] to inquire about training and onboarding
services. The support team can provide guidance on best practices
and help your team get up to speed with the platform.
What security controls are available for my APIs?
Spartera provides granular access controls, secure authentication,
and enterprise-grade encryption. You can set user permissions,
manage API access, and implement security policies that meet your
organization's requirements.